According to a video previewing the Starbucks training, there will be recorded remarks from Starbucks executives and rapper/activist Common.
Each store will receive a tool kit which will allow for partners to learn together in small self-guided groups.
Stanley Nelson, a MacArthur Foundation "genius" fellow and documentarian, made a short film called "You're Welcome".
The training is meant to help Starbucks navigate the challenges of being the "third place" that its leaders have often spoken about - the place where people spend time outside of work and their home. But they said they were waiting for someone else to show up for a business meeting, and it was not hard to see the real issue: they were black. Some ways to practice counter-stereotyping, she said, are to look for something unique about a person that is beyond their social identity.
"It could be having a question that elicits something more interesting than, say, the weather or the traffic", she said. The men were arrested after a manager called police on them for trespassing while they waited on a friend to join them to order.
In settlements with the men and the city of Philadelphia, Starbucks pledged free education and a program for young entrepreneurs.
Starbucks has since announced anyone can use its restrooms even if they are not buying anything. If customers are disruptive, employees have been advised to step in. The guidelines encourage workers to ask if they would take the considered action with any customer, to verify the perceived situation with a co-worker and to dial 911 if the situation becomes unsafe.
Starbucks is shutting down thousands of its coffee shops Tuesday afternoon, to host racial bias training for its employees. "A lot of those employees won't be here next year or two years or three years down the line".
In the training, Starbucks' employees will use a Team Guidebook to follow a sequence of videos, including one that features the rapper Common discussing what he says is a life skill: how to make other people feel welcome.
The program has been developed in conjunction with representatives of the Equal Justice Initiative, the NAACP, Demos and the Anti-Defamation League, as well as former U.S. Attorney General Eric Holder and a consultancy called the Perception Institute.